We kindly request that clients arrive on time for their appointment. Clients arriving late for a treatment may find that their treatment will be cut short or even cancelled.
Deposits are required to secure appointments. Clients who wish to change or cancel an appointment are kindly requested to provide 24 hours notice or the deposit will be lost. We may contact you 24 hours before your appointment to confirm. If you are unable to keep an appointment please provide us with 24 hours notice of your intention to cancel so that we may offer that appointment to another client. Failure to give us notice of a cancellation will result in a cancellation fee being charged before another appointment can be booked. Please note that we accept cancellation by telephone call only. Cancellation by email, Facebook etc is not acceptable and a fee may be charged if any of these methods are used.
Clients who persistently miss appointments will be refused appointments in the future.
Gift vouchers are valid for 6 months from the date of purchase. We regret that we are unable to extend this time limit and we request that clients produce their voucher before their treatment. Failure to produce a voucher will result in full payment being charged. We WILL NOT be able to redeem lost vouchers. Please do not ask to redeem lost or stolen vouchers as we would not want to cause upset or embarrassment.