Appointments
We kindly request that clients arrive on time for their appointment. Clients arriving late for a treatment may find that their treatment will be cut short or even cancelled.
Cancellation Policy
Deposits are required to secure appointments. Clients who wish to change or cancel an appointment are kindly requested to provide 24 hours notice or the deposit will be lost. Please note that we accept cancellation by telephone call only. Cancellation by email, Facebook etc is not acceptable and a fee may be charged if any of these methods are used. Cancellations of group bookings or of 4 hours or more requires 48 hours notice.
Clients who persistently miss appointments will be refused appointments in the future.
Gift Vouchers
Gift vouchers are valid for 6 months from the date of purchase. We regret that we are unable to extend this time limit and we request that clients produce their voucher before their treatment. Failure to produce a voucher will result in full payment being charged. We WILL NOT be able to redeem lost vouchers. Please do not ask to redeem lost or stolen vouchers as we would not want to cause upset or embarrassment. Expiry dates which fell during the recent Lockdown can be extended by a short time once we have reopened.
Child Safety at Mirror Image
We have always had a strict Child Safety policy at Mirror Image due to the many hazardous products and equipment that we have on the premises. The recent restrictions imposed on us due to the Covid-19 Pandemic means that children are no longer allowed to accompany clients to the salon unless they are themselves receiving a treatment.
